Starkey is changing how you log in to the ProSite. You will need to change your password to continue using the ProSite.
What are the steps to change my password?
Click the Log In button.
Click the Reset/Forgot your password link.
This will start the password change process.
Do not click Starkey Employee button.
If you do not click the Reset/Forgot your password link in the step above and you try to login, you will see this message:
Enter your email address and click the Send verification code button.
Check your inbox for an email from email@example.com. This will contain a unique 6 digit verification code.
Enter your email address and the 6 digit verification code you recieved in the email.
Click the Verify code button.
Review your email address for accuracy and click the Continue button.
Enter a new password to use with your account going forward.
This will be your new password for the ProSite.
Click the Continue button.
Congratulations! You're ready to use the new login system!
The password reset process requires that you have access to the email address associated to your account to reset your account password. If you no longer have access to that email address/account to follow the reset password instructions, you will need to create a new account. If you are not an owner/master you will need to call Starkey Customer Service.
To reset the password, you will need to have access to the email address associated to your account. If someone else has access to that email account, please coordinate the password reset with them. If you are unsure who has access to that email account, you will need to call Starkey Customer Service.
We would encourage you to set up an account for each individual in your office that needs access. We fully support this approach, and it provides the added benefit of individual email notifications for orders and other confirmation emails. Individual accounts is also a best practice to prevent continued access via shared accounts when staff are no longer employees.
No, if you have changed your password since March 13, you do not need to change it again.
If it’s been a long time since you last logged into the ProSite, your account probably expired and you will need to set up a new account. If you are not an owner/master you will need to call Starkey Customer Service.
Your account may be associated with a different or old email address. Please contact Starkey Customer Service.
The new login system will not work correctly in Incognito/Private Browsing mode.
No, following the new account process will ensure you don’t need to reset your password.
Starkey has updated our approach to authentication to align with industry best practices and create a foundation that will provide additional security and other features in the future.