My Starkey
Leap connectivity barriers in a single app
My Starkey
Designed with the input of hearing aid wearers, My Starkey pairs with Genesis AI hearing aids to help your patients enjoy greater listening moments, improved well-being, and easier everyday living — all from the palm of their hand.
User friendly and easy to read, My Starkey allows patients to:
- Adjust hearing aid settings, stream calls, and even find lost hearing aids with a variety of hearing control features.
- Accurately count steps, track engagement, and help achieve well-being goals.
- Translate languages, set reminders, and take advantage of an array of features that make life easier.
A few of My Starkey’s many features
Smart Assistant
Fall detection
Edge Mode+
Audio streaming
Personal health monitoring
TeleHear
My Starkey app setup
Below are step-by-step instructions on how to set up and connect your patients’ hearing aids with the My Starkey app. Check their phone compatibility from a list of compatible devices below.
Apple Device
- Open the App Store®.
- In the search box type "My Starkey."
- Tap GET to download the app to the Apple device.
Android Device
- Open the Google Play™ store.
- In the search box type "My Starkey."
- Tap INSTALL to download the app to the Android device.
Follow the instructions below to connect your patient’s hearing aids to their Apple or Android device. If the hearing aids ever lose connection to their device, repeat the instructions below to reconnect.
Apple Device
1. Tap the Settings icon. Select Accessibility > Hearing Devices. (If the Bluetooth toggle shows OFF, move it to ON.)
2. Turn the hearing aids OFF and then ON to activate pairing mode.
3. Under MFI Hearing Devices you should see the patient’s hearing aids (e.g. “Jane’s hearing aids”). Tap this.
4. A dialog box pops up for each hearing aid (RIGHT and LEFT). Tap Pair for each dialog box. Pairing is complete.
Android Device
1. Tap the Settings icon on the device.
2. Ensure Bluetooth is on.
3. Turn the hearing aids OFF and then ON to activate pairing mode.
4. Open the My Starkey app. Tap GET STARTED to begin.
5. Have the patient review the terms of use: This includes End User License Agreement and privacy policy. Tap ACCEPT to continue.
6. Pair and connect your patient's hearing aids. Follow the prompts:
- The app will ask permission to use location services to locate the hearing aids. Tap ALLOW.
- When a pair of hearing aids is found, the app will prompt you to confirm they are your patient’s. Tap PAIR.
- You’ll be asked to link the My Starkey app with the hearing aids. Tap ALLOW.
Apple Device
Open the My Starkey app. You’ll then be prompted to set up. Tap Get started to begin.
1. Review the terms of use with the patient: This includes End User License Agreement and privacy policy. Tap Accept to continue.
2. Connect the patient’s hearing aids. Follow the prompts to set up and connect the hearing aids with the app:
- Ensure the hearing aids are charged and powered ON.
- Tap Continue.
- Once the app finds your patient’s hearing aids, a congratulations message appears. Tap Continue.
If the app cannot locate the hearing aids, ensure Bluetooth is ON and the hearing aids are paired to the device. Return to STEP TWO: Connect the hearing aids to the compatible device.
3. Sign in to the app. Have the patient create an account:
- Provide an active email address.
- Create a password following the guidelines and sign in.
4. Get onboarded. The app will show a short series of permission screens:
- Read the descriptions.
- Tap Allow or Continue.
- Review the app home screen overview and get to know the key features.
- Tap Got it.
They’re all set to start using the app.
Android Device
If more than one hearing aid is found, you will see a list. (If your patient wears 2, both a left and right will appear.) Select the box(es) next to the hearing aids. Tap CONNECT.
NOTE: Pairing can still be done through the Bluetooth menu of your patient’s device, if they prefer.
Once the hearing aids are confirmed, a congratulations message appears. Tap CONTINUE.
5. Sign in to the app. Have the patient create an account:
- Provide an active email address.
- Create a password following the guidelines and sign in.
6. Get onboarded. The app will show a short series of permission screens:
- Read the descriptions.
- Tap ALLOW or CONTINUE.
- Review the app home screen overview and get to know the key features.
- Tap GOT IT.
They’re all set to start using the app.
How-to videos
Support materials
My Starkey app Smartphone Compatibility
See if your patient’s smartphone is on the list. Phones of the same model can vary from country to country and may impact compatibility in some countries.
Tap here to check your patient's device's compatibility!
Scan the code below using your patient's phone camera and find out if their device is compatible with the My Starkey app.
My Starkey app runs on all versions of iOS 15, 16 or 17. For best performance, we recommend using the most current iOS version. iOS UPDATE NOTE: When updating the version of iOS on your iPhone, the hearing aids may lose connection, requiring you to un-pair and re-pair the hearing aids with your iPhone. The following Apple devices have been tested and certified as compatible:
Two-Way Audio Apple iPhone Devices
iPhone 15 Pro Max
iPhone 15 Pro
iPhone 15 Plus
iPhone 15
iPhone 14 Pro Max
iPhone 14 Pro
iPhone 14 Plus
iPhone 14
iPhone 13 Pro Max
iPhone 13 Pro
iPhone 13
iPhone 13 mini
iPhone SE (3rd generation)
iPhone 12 Pro Max
iPhone 12 Pro
iPhone 12
iPhone 12 mini
iPhone 11 Pro Max
iPhone 11 Pro
iPhone 11
iPhone SE (2nd generation)
Two-Way Audio (LEA2) Apple iPad Devices
iPad Pro 12.9-inch (6th generation)
iPad Pro 12.9-inch (5th generation)
iPad Pro 12.9-inch (4th generation)
iPad Pro 11-inch (4th generation)
iPad Pro 11-inch (3rd generation)
iPad Pro 11-inch (2nd generation)
iPad (10th generation)
iPad Air (5th generation)
iPad Air (4th generation)
iPad mini (6th generation)
One-Way Audio (LEA1) Apple iPhone Devices
iPhone XS Max
iPhone XS
iPhone XR
iPhone X
iPhone 8 Plus
iPhone 8
iPhone 7 Plus
iPhone 7
iPhone 6s Plus
iPhone 6
One-Way Audio Apple iPad Devices
iPad Pro 12.9-inch (3rd generation)
iPad Pro 12.9-inch (2nd generation)
iPad Pro 12.9-inch (1st generation)
iPad Pro 11-inch (1st generation)
iPad Pro 10.5-inch
iPad Pro 9.7-inch
iPad (9th generation)
iPad (8th generation)
iPad (7th generation)
iPad (6th generation)
iPad (5th generation)
iPad (4th generation)
iPad Air (3rd generation)
iPad Air 2
iPad mini (5th generation)
iPad mini 4
iPad mini 3
iPad mini 2
iPod touch (7th generation)
iPod touch (6th generation)
Apple, the Apple logo, iPhone, iPad, iPod touch and Apple Watch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. "Made for iPod," "Made for iPhone" and “Made for iPad" mean that an electronic accessory has been designed to connect specifically to iPod, iPhone, or iPad, respectively, and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. Please note that the use of this accessory with iPod, iPhone, iPad or Apple Watch may affect wireless performance.
My Starkey app runs on Android 8.0 and higher. The following phones have been tested and certified as compatible:
Direct Streaming Capable Android (ASHA) Devices (minimum Android version 10.0. and higher)
Samsung Galaxy® S23 Ultra
Samsung Galaxy® S23+
Samsung Galaxy® S23
Samsung Galaxy® S22 Ultra
Samsung Galaxy® S22+
Samsung Galaxy® S22
Samsung Galaxy® S21 FE 5G
Samsung Galaxy® S21 Ultra 5G
Samsung Galaxy® S21+ 5G
Samsung Galaxy® S21 5G
Samsung Galaxy® S20 FE 5G
Samsung Galaxy® S20 Ultra 5G
Samsung Galaxy® S20 5G
Samsung Galaxy® S20+
Samsung Galaxy® S20
Samsung Galaxy® Note 20 Ultra 5G
Samsung Galaxy® Note 20 5G
Samsung Galaxy® Note 20
Samsung Galaxy® A72
Samsung Galaxy® A71
Samsung Galaxy® A70
Samsung Galaxy® A54 5G
Samsung Galaxy® A53 5G
Samsung Galaxy® A52 5G
Samsung Galaxy® A52s 5G
Samsung Galaxy® A52
Samsung Galaxy® A51
Samsung Galaxy® A50
Samsung Galaxy® Z Fold5
Samsung Galaxy® Z Fold4
Samsung Galaxy® Z Fold3
Samsung Galaxy® Z Fold2
Samsung Galaxy® Z Flip5
Samsung Galaxy® Z Flip4
Samsung Galaxy® Z Flip 5G
Samsung Galaxy® Z Flip
Google Pixel Fold
Google Pixel 8 Pro
Google Pixel 8
Google Pixel 7a
Google Pixel 7 Pro
Google Pixel 7
Google Pixel 6 Pro
Google Pixel 6a
Google Pixel 6
Google Pixel 5a 5G
Google Pixel 5
Google Pixel 4a 5G
Google Pixel 4a
Google Pixel 4 XL
Google Pixel 4
Google Pixel 3a XL
Google Pixel 3a
Google Pixel 3 XL
Google Pixel 3
OnePlus 11 5G
OnePlus 10 Pro 5G
OnePlus 10T
OnePlus 10R
OnePlus 9 Pro
OnePlus 9
OnePlus 9R
OnePlus 8
OnePlus 8 Pro
OnePlus 8T
OnePlus 7T Pro
OnePlus 7T
OnePlus 7 Pro
OnePlus 7
OnePlus Nord (Basic)
Xiaomi 12T Pro
Xiaomi Mi 10T Pro
Xiaomi Mi 10T
Huawei Nova 9
Huawei Nova 9 Pro
Motorola ThinkPhone
Sharp Aquos Wish2
Non-Direct streaming using Remote Mic+ devices (Android 8.0 or higher for My Starkey and 7.0 or higher on Thrive)
Redmi Note 10 Pro
Redmi Note 9 Pro
Redmi Note 8 Pro
Redmi Note 7
Samsung Galaxy S8+
Samsung Galaxy S8
Samsung Galaxy S7 Edge
Samsung Galaxy S7
Samsung Galaxy Note 8
Samsung Galaxy A40
Samsung Galaxy A21
Sharp Aquos sense5G
Google Pixel 2 XL
Google Pixel 2
HTC 10
Huawei P30 Pro
Huawei P30
LG V-30
We are constantly evaluating Android products and their compatibility with our hearing aids. Due to the complex nature of the Android platform and many different types of products utilizing this platform, we test each product separately and will provide compatibility information as we complete our rigorous testing.
Android and Google Play are trademarks of Google LLC. Galaxy S, Galaxy Note and Samsung Galaxy Apps are registered trademarks of Samsung Electronics Co., Ltd. HTC One is a trademark of HTC Corporation.