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Inspire X

Our popular fitting software for all
pre- Genesis AI hearing aids.

Make personalized fittings effortless

With our popular fitting software, Inspire X, you have a more personal, accurate way to fit your patients with all Starkey hearing aids that are pre-Genesis AI.

A precise fitting is critical to creating successful patient outcomes, which is why Inspire X comes loaded with features that make it easy to send patients home happy.

Login to download the latest Inspire X software.

Inspire software on a computer screen.

Inspire X 2023.1 details

Installation Instructions

Inspire X installs directly into the supported client database and does not require install from within the database. The application installs best through Inspire Updater or online from this site. Once downloaded, follow the on-screen instructions.

If prompted to restart the computer during this process, please continue to follow the prompts after restart until the "Finish" prompt appears. If the installation does not begin automatically, browse the contents of the device, and double-click the Setup file. Installation time may vary.

If you are unable to download Inspire X software online, have questions or need support, please contact Starkey Technical Support.

Inspire Updater Instructions

If Inspire Updater is already installed, you will see the icon in your system tray. You will receive a notification alerting you Inspire X updates are now available. If you do not see the Inspire Updater icon, please re-install Inspire X and upon installation ensure the Inspire Updater box is checked. For Inspire X software questions and support, please contact Starkey Technical Support.

Recommended System Requirements

Prior to Install

For successful Inspire X installation and operation, please make sure your computer has the following:

  • Processor Speed: Pentium® 4 or higher recommended
  • System RAM: 2 GB minimum, 3 GB recommended
  • Operating System: Windows 10, Windows 11
  • Hard Disk: Hard disk space required to run 1.5GB
  • Browsers (for eStore access, Inspire Updater, and TeleHear):
    • Internet Explorer® - latest version
    • Chrome® - latest version
    • Firefox® - latest version
    • Microsoft Edge® - latest version
  • Communications Port for Programmer:
    • Serial COM port (or an approved USB to Serial converter) is required for HiPro and HiPro 2
    • USB port for SpeedPort, SpeedPort 2, NOAHlink, HiPRO USB, SurfLink wireless programmer, 2.4 GHz Wireless Programmer and NOAHlink wireless programmer
  • Audio Hardware: Sound card and stereo speakers are recommended to take full advantage of media sounds
  • Client Database: NOAH System 3.x or 4, ProHear Deluxe or Standard, ProHear.NET, PatientBase

Inspire X 2023.1 features

Advanced Adaptive Directionality

Putting a hearing aid on the ear has the unintended consequence of losing the natural benefit provided by the pinna. Immersion Directionality is designed to restore front-to-back cues for the patient creating a more natural, safer listening experience.

Advanced Tools

Provides additional features such as Audiometer, Expert Assistant, etc. to assist in troubleshooting, fine tuning, testing, and verifying the patient's hearing aid(s) during follow-up visits.


e-STAT is a proprietary fitting algorithm tailored to Starkey's compression architecture. e-STAT provides an excellent starting point from which further fine-tuning adjustments can be achieved as necessary to meet the patient’s needs.

Frequency Lowering

Frequency Lowering is used to improve audibility of high frequency sounds while both preserving sound quality and improving speech understanding. Frequency Lowering is designed to benefit patients with steeply-sloping, moderate to severe, high frequency hearing loss.


Set and adjust the frequency and language for speech indicators that inform the patient of hearing aid status such as a low battery, memory change, etc. The memory change speech indicator may be selected from a standard list (Normal, Restaurant) or a list of frequent patient activities (Everyday, Golf) providing for an easier, patient experience.

Initial Fit

Initial Fit protocol is designed to increase the acceptance of hearing aids by patients. It launches automatically to guide the professional through the selection of experience level based on the patient’s experience with amplification. Initial Fit includes an Auto Path function that provides the most efficient, reliable and prescriptively appropriate initial fit in the industry.

Multiflex Tinnitus Pro

Starkey's shaping algorithm and custom fit tool to help provide more personalized tinnitus maskers for Evolv AI 2400 and Livio Edge AI 2400 patients with an easier and faster first fit.

REM Target Match

This feature speeds up fitting and leaves more time for counseling. It’s available on all product styles and tiers for Evolv AI, Livio Edge AI, Livio AI, Livio, Picasso, Muse iQ, Muse, Halo iQ, Halo, SoundLens Synergy iQ and SoundLens Synergy. REM Target Match facilitates direct communication between Inspire X and the Otometrics Aurical Free Fit, the MedRx Avant, the MedRx Avant REM+, the Inventis Trumpet systems, and now with Audioscan Verifit1 and Verifit2 devices.

Sound Manager

Starkey Sound™ features seven automated sound classes: Music, Speech in Loud Noise, Speech in Noise, Machine, Wind, Noise, and Quiet — making it the most sophisticated and accurate classification and adaption system. Sound Manager prioritizes speech in noise by making discrete adjustments every 6 msec per channel for a variety of environments.

TeleHear Remote Programming

TeleHear is Starkey’s synchronous remote programming system allowing the Professional to help fine tune their patient’s hearing experience without them having to stop into the office. TeleHear offers a complete, full-service remote first-fit solution with user acceptance ratings comparable to in-office sessions. Using the patient’s real-world environment during the hearing aid fitting improves the chances of a better first visit result. In addition, the follow-up fitting has been expanded to include adjustments for memories, user controls, and indicators.

User Controls

Configure patient controls for a variety of functions such as Edge Mode, volume control, memory, tinnitus, Fall Detection, Tap Sensitivity, etc. Once the patient controls are configured, specific settings such as memory environments or signals for indicators, if applicable, can be adjusted.

Software FAQs

Why am I not able to read the Evolv AI/Livio AI/Livio hearing aids using Inspire X?
  • The Bluetooth® is off on the smartphone.
  • The Evolv AI/Livio AI/Livio hearing aids have a timeout feature that prevents any hearing aid from pairing or reading it after three minutes of the hearing aid being turned on.
  • Restart the hearing aid(s) by opening and closing the battery door.
  • For rechargeable hearing aids: place them on the charger (turns them off) then remove them from the charger (turns them on).