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Account FAQs

Got questions about orders, account details, or eStore access? Find those answers and others in just a few clicks.
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Help Center FAQs

Need help navigating eStore?
eStore User Guide
I am getting redirected to the home page when I login, what do I do?

You may need to adjust the cookie settings for your browser. Please read the document below for steps on how to make the necessary changes.

User Manual for Cookie Settings
What do you do when a page is spinning?
  1. Clear history (In Chrome, go to the three dots in the top right corner > select more tools > clear browsing data > select all time from the drop down > hit clear data)
  2. Try the preferred browser (Chrome)
  3. Check for pop ups (In Chrome, go to the three dots in the top right corner > select settings > privacy and security > site settings > under content, select pop-ups and redirects > select "sites can send pop-ups and use redirects)
Where can patients find a Starkey provider?

Our "find a provider" page on starkey.com lists all authorized Starkey providers.

Where can I print off a paper order form?

You can find printable forms – including order forms – on our ordering page.

How can I view invoices?

To view invoices, you first need to complete and submit an Online Account Access Application.

  • Download the application
  • Complete it and either:
    • Fax to 952-828-9272
    • Mail to:
      Starkey Administrative Services
      6700 Washington Ave S
      Eden Prairie, MN 55344

Once your application is processed and approved (please allow at least three days), you will receive access to our Financial Hub where you will be able to view all invoices going forward.

If you've already submitted your application and been approved, you can view invoices at the Financial Hub.

Where can I find earmolds that are not for RICs or BTEs?

You can order them from the eStore, (shop > earmolds > speciality earmold / earplug earmold)

Do my hearing aids pair with the Amazon Fire TV Cube?

Select Fire TV devices now support audio streaming with compatible Bluetooth hearing aids for a private listening experience. Download Amazon Fire TV Cube Pairing & Support Guide

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