Appointment resources
Counsel your patients with instructional, product-specific resources that will enhance the patient experience every step of the way.
Instructional Materials
Share the direct links for specific guides and videos with your patients during and after an appointment to help them use their new hearing aids to their fullest potential.
Product Resources
For Professionals
Genesis AI Product Brochure
For Professionals
Genesis AI CROS Patient Brochure
For Professionals
Starkey Tinnitus Patient Brochure
For Professionals
2024 Product Portfolio Reference Guide
For Professionals
Genesis AI Product, Accessories, & My Starkey App Guide
For Professionals
Earmold Reference Guide
For Professionals
Edge Mode+ Feature Summary & Set Up Guide
Hearing Aid Resources
Custom Products
For Professionals and Patients
Genesis AI Product Brochure
For Professionals and Patients
Evolv AI Product Brochure
For Professionals and Patients
How to power custom rechargeable hearing aids on and off
For Professionals and Patients
How to charge custom hearing aids
For Professionals and Patients
Custom: Wax Guard Removal & Replacement
For Professionals and Patients
Custom Hearing Aids On and Off
For Professionals and Patients
Custom: Inserting the device
For Professionals and Patients
Tap Control Gesture for Custom hearing aids
For Professionals and Patients
Custom: Battery Replacement
For Professionals and Patients
Custom: How to Clean Hearing Aid
For Professionals and Patients
How to Clean Slit-Microphone
For Professionals and Patients
Genesis AI IIC NW: How to Change Mic Cover
For Professionals and Patients
Evolv AI ITE Custom Rechargeable Product Guide
For Professionals and Patients
Evolv AI ITC Custom Rechargeable Product Guide
For Professionals and Patients
Evolv AI CIC: Completely-In-Canal Product Guide
For Professionals and Patients
Evolv AI IIC NW: Invisible-In-Canal Non-Wireless Product Guide
For Professionals and Patients
Additional Support
RIC Products
For Professionals and Patients
Genesis AI Product Brochure
For Professionals and Patients
Genesis AI CROS Product Brochure
For Professionals and Patients
Evolv AI Product Brochure
For Professionals and Patients
Inserting & Removing SnapFit 2.0 Receiver
For Professionals and Patients
RIC: Inserting the device
For Professionals and Patients
RIC: Battery Replacement
For Professionals and Patients
RIC: Wax Guard Removal & Replacement
For Professionals and Patients
RIC: Comfort Bud Replacement
For Professionals and Patients
Pair RIC with Apple device
For Professionals and Patients
Pair RIC with Android device
For Professionals and Patients
Genesis AI RIC Rechargeable Hearing Aids On and Off
For Professionals and Patients
Pair RIC Rechargeable with Apple device
For Professionals and Patients
Pair RIC Rechargeable with Android device
For Professionals and Patients
How to Charge Genesis AI RIC Rechargeable Hearing Aids
For Professionals and Patients
Tap Control Gesture for RIC Hearing Aids
For Professionals and Patients
Evolv AI RIC Rechargeable with Earbud Product Guide
For Professionals and Patients
Evolv AI RIC Rechargeable with Earmold Product Guide
For Professionals and Patients
Evolv AI RIC 312 with Earbud Product Guide
For Professionals and Patients
Evolv AI RIC 312 with Earmold Product Guide
For Professionals and Patients
Evolv AI Micro RIC 312 with Earbud Product Guide
For Professionals and Patients
Evolv AI Micro RIC 312 with Earmold Product Guide
BTE Products
For Professionals and Patients
Evolv AI Product Brochure
For Professionals and Patients
Inserting the Device with Earbud
For Professionals and Patients
Inserting the Device with Earmold
For Professionals and Patients
Battery Replacement
For Professionals and Patients
Cleaning the Thin Tube and Earbud
For Professionals and Patients
Rechargeable Hearing Aids On and Off
For Professionals and Patients
Pair BTE (RIC) Rechargeable with Apple device
For Professionals and Patients
Pair BTE (RIC) Rechargeable with Android device
For Professionals and Patients
Evolv AI BTE 13 Rechargeable with Thin Tube Earbud Product Guide
For Professionals and Patients
Evolv AI BTE 13 Rechargeable with Earmold Product Guide
For Professionals and Patients
Evolv AI BTE 13 with Thin Tube Earbud Product Guide
For Professionals and Patients
Evolv AI BTE 13 with Earmold Product Guide
For Professionals and Patients
Evolv AI Power Plus BTE 13 with Thin Tube Earbud
For Professionals and Patients
Evolv AI Power Plus BTE 13 with Earmold
Accessory Resources
For Professionals and Patients
Accessory and Charger Reference Guide
TV Streamer
For Professionals and Patients
TV Streamer Guide
For Professionals and Patients
Pair RIC Rechargeable hearing aids with TV Streamer
For Professionals and Patients
Pair Micro RIC hearings aids with TV Streamer
Remote Control
For Professionals and Patients
Remote Control Guide
For Professionals and Patients
Pair RIC Rechargeable hearing aids with Remote Control
For Professionals and Patients
Pair Micro RIC hearings aids with Remote Control
Mini Remote Mic
For Professionals and Patients
Mini Remote Mic Guide
For Professionals and Patients
Pair RIC Rechargeable hearing aids with Mini Remote Mic
For Professionals and Patients
Pair Micro RIC hearings aids with Mini Remote Microphone
Remote Mic Plus
For Professionals and Patients
Remote Mic Plus Guide
For Professionals and Patients
Pair RIC Rechargeable hearing aids with Remote Mic Plus
For Professionals and Patients
Pair micro RIC 312 hearing aids with Remote Microphone Plus
For Professionals and Patients
RIC Rechargeable hearing aids: Pairing Remote Mic Plus with Android
For Professionals and Patients
Micro 312 RIC hearing aids: Pairing Remote Microphone Plus with Android
Table Microphone
For Professionals and Patients
Table Microphone Guide
For Professionals and Patients
Pairing Table Microphone with hearing aids
For Professionals and Patients
Pair RIC Rechargeable hearing aids with Table Microphone
App Resources
For Professionals and Patients
My Starkey app Getting Started Guide
For Professionals and Patients
My Starkey app User Manual
For Professionals and Patients
My Starkey app Setup for Apple
For Professionals and Patients
My Starkey app Setup for Android
For Professionals and Patients
Hear Share app
For Professionals and Patients
Thrive app Setup for Apple
For Professionals and Patients
Thrive app Setup for Android
For Professionals and Patients
Additional Support
Use our VA Patient Journey Video Series to help your patients acclimate to their new hearing aids. View videos
Smartphone compatibility
The My Starkey app easily connects Genesis AI hearing aids to Apple and Android devices. As does the Thrive app with Evolv AI hearing aids.
Scan our easy-to-use QR code - with one easy step you can find out if the device is compatible with the My Starkey app or Thrive app.
Tap here to check your device compatibility!
Need more resources?
We have you covered. Additional information on Getting Started, Use and Care, Connectivity and Pairing and Troubleshooting is available on our dedicated Support page.
