Appointment Resources

Appointment resources

Counsel your patients with instructional, product-specific resources that will enhance the patient experience every step of the way.

Instructional Materials

Use our brand-new VA Patient Journey Video Series to help your patients acclimate to their new hearing aids. View videos

Share the direct links for specific “How-To” guides and videos with your patients during and after an appointment to help them use their new hearing aids to their fullest potential.

Product Resources
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For Professionals
2022 Product Portfolio Reference Guide
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For Professionals
Evolv AI Product, Accessories & Thrive App Guide
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For Professionals
Earmold Reference Guide
Hearing Aid Resources

Custom Products

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For Professionals and Patients
Evolv AI Product Brochure
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For Professionals and Patients
Livio Edge AI Custom Rechargeable Product Brochure
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For Professionals and Patients
ITE Custom Rechargeable Product Guide
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For Professionals and Patients
ITE: Inserting the device
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For Professionals and Patients
ITE: Hear Clear Removal & Replacement
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For Professionals and Patients
ITC Custom Rechargeable Product Guide
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For Professionals and Patients
ITC: Inserting the device
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For Professionals and Patients
ITC: Hear Clear Removal & Replacement
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For Professionals and Patients
Rechargeable Hearing Aids On and Off
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For Professionals and Patients
Tap Control Gesture for Custom hearing aids
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For Professionals and Patients
CIC: Completely-In-Canal Product Guide
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For Professionals and Patients
IIC NW: Invisible-In-Canal Non-Wireless Product Guide
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For Professionals and Patients
Additional Support

RIC Products

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For Professionals and Patients
Evolv AI Product Brochure
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For Professionals and Patients
RIC 312 with Earbud Product Guide
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For Professionals and Patients
RIC 312 with Earmold Product Guide
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For Professionals and Patients
Inserting the device
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For Professionals and Patients
Battery Replacement
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For Professionals and Patients
Hear Clear Removal & Replacement
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For Professionals and Patients
Comfort Bud Replacement
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For Professionals and Patients
Pair RIC with Apple device
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For Professionals and Patients
Pair RIC with Android device
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For Professionals and Patients
RIC Rechargeable with Earbud Product Guide
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For Professionals and Patients
RIC Rechargeable with Earmold Product Guide
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For Professionals and Patients
Rechargeable Hearing Aids On and Off
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For Professionals and Patients
Pair RIC Rechargeable with Apple device
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For Professionals and Patients
Pair RIC Rechargeable with Android device
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For Professionals and Patients
Micro RIC 312 with Earbud Product Guide
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For Professionals and Patients
Micro RIC 312 with Earmold Product Guide

BTE Products

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For Professionals and Patients
Evolv AI Product Brochure
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For Professionals and Patients
BTE 13 with Thin Tube Earbud Product Guide
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For Professionals and Patients
BTE 13 with Earmold Product Guide
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For Professionals and Patients
Inserting the Device with Earbud
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For Professionals and Patients
Inserting the Device with Earmold
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For Professionals and Patients
Battery Replacement
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For Professionals and Patients
Cleaning the Thin Tube and Earbud
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For Professionals and Patients
BTE 13 Rechargeable with Thin Tube Earbud Product Guide
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For Professionals and Patients
BTE 13 Rechargeable with Earmold Product Guide
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For Professionals and Patients
Rechargeable Hearing Aids On and Off
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For Professionals and Patients
Pair BTE (RIC) Rechargeable with Apple device
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For Professionals and Patients
Pair BTE (RIC) Rechargeable with Android device
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For Professionals and Patients
Power Plus BTE 13 with Thin Tube Earbud
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For Professionals and Patients
Power Plus BTE 13 with Earmold
Accessory Resources

TV Streamer

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For Professionals and Patients
TV Streamer Guide
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For Professionals and Patients
Pair RIC Rechargeable hearing aids with TV Streamer
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For Professionals and Patients
Pair Micro RIC hearings aids with TV Streamer

Remote Control

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For Professionals and Patients
Remote Control Guide
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For Professionals and Patients
Pair RIC Rechargeable hearing aids with Remote Control
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For Professionals and Patients
Pair Micro RIC hearings aids with Remote Control

Mini Remote Microphone

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For Professionals and Patients
Mini Remote Microphone Guide
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For Professionals and Patients
Pair RIC Rechargeable hearing aids with Mini Remote Microphone
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For Professionals and Patients
Pair Micro RIC hearings aids with Mini Remote Microphone

Remote Microphone Plus

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For Professionals and Patients
Remote Microphone Plus Guide
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For Professionals and Patients
Pair RIC Rechargeable hearing aids with Remote Microphone Plus
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For Professionals and Patients
Pair micro RIC 312 hearing aids with Remote Microphone Plus
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For Professionals and Patients
RIC Rechargeable hearing aids: Pairing Remote Microphone Plus with Android
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For Professionals and Patients
Micro 312 RIC hearing aids: Pairing Remote Microphone Plus with Android

Table Microphone

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For Professionals and Patients
Table Microphone Guide
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For Professionals and Patients
Pairing Table Microphone with hearing aids
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For Professionals and Patients
Pairing Table Microphone with rechargeable hearing aids
App Resources
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For Professionals and Patients
Setting up your mobile app (Apple)
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For Professionals and Patients
Setting up your mobile app (Android)
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For Professionals and Patients
Additional Support
Remote Programming Resources
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For Professionals
Preparing for a TeleHear Appointment with your Patient
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For Professionals
TeleHear Dashboard & System Setup
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For Professionals
TeleHear for Clinicians
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For Patients
Prepare for a TeleHear Appointment - For Patients
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For Patients
TeleHear - Join Live Session - For Patients
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For Patients
Setting up your Mobile App (Apple)
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For Patients
Setting up your Mobile App (Android)


Compliance

The Starkey Synchronous Remote Programming (Live Sessions) service complies with Veterans Affairs federal regulations and user agreements. The Service is provided through a secure connection between Starkey’s Inspire X software and the Thrive Hearing Control app on the patient’s smartphone. Authentication is required for all components of the connection and all data transferred is encrypted both at rest and in transit. The Inspire X software, the Thrive app, the cloud account, and the communications between them incorporate the practices required and recommended for privacy and security. Specific technical questions can be addressed to data_privacy@starkey.com.

Smartphone compatibility

The Thrive Hearing Control easily connects Evolv AI, Livio Edge AI, Livio AI and Livio hearing aids to your Apple and Android devices.

Learn about our easy-to-use QR code - with one easy step you can find out if the device is compatible with the Thrive Hearing Control app. Watch the video below and scan the QR code!Watch the video below and tap here to check your device compatibility!

app compatibility qr code

Need more resources?

We have you covered. Additional information on Getting Started, Use and Care, Connectivity and Pairing and Troubleshooting is available on our dedicated Support page.