Veteran holding hearing aid.
Veteran holding hearing aid.

Appointment resources

Counsel your patients with instructional, product-specific resources that will enhance the patient experience every step of the way.

Instructional Materials

Share the direct links for specific guides and videos with your patients during and after an appointment to help them use their new hearing aids to their fullest potential.

Product Resources
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For Professionals
Genesis AI Product Brochure
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For Professionals
Genesis AI CROS Patient Brochure
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For Professionals
Starkey Tinnitus Patient Brochure
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For Professionals
2023 Product Portfolio Reference Guide
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For Professionals
Genesis AI Product, Accessories, & My Starkey App Guide
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For Professionals
Earmold Reference Guide
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For Professionals
Genesis AI Edge Mode+ Tool
Hearing Aid Resources

Custom Products

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For Professionals and Patients
Genesis AI Product Brochure
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For Professionals and Patients
Evolv AI Product Brochure
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For Professionals and Patients
Custom: Wax Guard Removal & Replacement
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For Professionals and Patients
Custom Hearing Aids On and Off
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For Professionals and Patients
Custom: Inserting the device
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For Professionals and Patients
Tap Control Gesture for Custom hearing aids
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For Professionals and Patients
Custom: Battery Replacement
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For Professionals and Patients
Custom: How to Clean Hearing Aid
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For Professionals and Patients
How to Clean Slit-Microphone
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For Professionals and Patients
Genesis AI IIC NW: How to Change Mic Cover
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For Professionals and Patients
ITE Custom Rechargeable Product Guide
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For Professionals and Patients
ITC Custom Rechargeable Product Guide
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For Professionals and Patients
CIC: Completely-In-Canal Product Guide
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For Professionals and Patients
IIC NW: Invisible-In-Canal Non-Wireless Product Guide
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For Professionals and Patients
Additional Support

RIC Products

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For Professionals and Patients
Genesis AI Product Brochure
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For Professionals and Patients
Genesis AI CROS Product Brochure
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For Professionals and Patients
Evolv AI Product Brochure
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For Professionals and Patients
RIC: Inserting the device
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For Professionals and Patients
RIC: Battery Replacement
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For Professionals and Patients
RIC: Wax Guard Removal & Replacement
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For Professionals and Patients
RIC: Comfort Bud Replacement
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For Professionals and Patients
Pair RIC with Apple device
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For Professionals and Patients
Pair RIC with Android device
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For Professionals and Patients
Genesis AI RIC Rechargeable Hearing Aids On and Off
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For Professionals and Patients
Pair RIC Rechargeable with Apple device
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For Professionals and Patients
Pair RIC Rechargeable with Android device
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For Professionals and Patients
How to Charge Genesis AI RIC Rechargeable Hearing Aids
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For Professionals and Patients
Tap Control Gesture for RIC Hearing Aids
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For Professionals and Patients
Evolv AI RIC Rechargeable with Earbud Product Guide
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For Professionals and Patients
Evolv AI RIC Rechargeable with Earmold Product Guide
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For Professionals and Patients
RIC 312 with Earbud Product Guide
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For Professionals and Patients
RIC 312 with Earmold Product Guide
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For Professionals and Patients
Evolv AI Micro RIC 312 with Earbud Product Guide
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For Professionals and Patients
Evolv AI Micro RIC 312 with Earmold Product Guide

BTE Products

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For Professionals and Patients
Evolv AI Product Brochure
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For Professionals and Patients
Inserting the Device with Earbud
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For Professionals and Patients
Inserting the Device with Earmold
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For Professionals and Patients
Battery Replacement
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For Professionals and Patients
Cleaning the Thin Tube and Earbud
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For Professionals and Patients
Rechargeable Hearing Aids On and Off
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For Professionals and Patients
Pair BTE (RIC) Rechargeable with Apple device
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For Professionals and Patients
Pair BTE (RIC) Rechargeable with Android device
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For Professionals and Patients
BTE 13 Rechargeable with Thin Tube Earbud Product Guide
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For Professionals and Patients
BTE 13 Rechargeable with Earmold Product Guide
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For Professionals and Patients
BTE 13 with Thin Tube Earbud Product Guide
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For Professionals and Patients
BTE 13 with Earmold Product Guide
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For Professionals and Patients
Power Plus BTE 13 with Thin Tube Earbud
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For Professionals and Patients
Power Plus BTE 13 with Earmold
Accessory Resources
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For Professionals and Patients
2023 Accessory Guide

TV Streamer

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For Professionals and Patients
TV Streamer Guide
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For Professionals and Patients
Pair RIC Rechargeable hearing aids with TV Streamer
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For Professionals and Patients
Pair Micro RIC hearings aids with TV Streamer

Remote Control

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For Professionals and Patients
Remote Control Guide
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For Professionals and Patients
Pair RIC Rechargeable hearing aids with Remote Control
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For Professionals and Patients
Pair Micro RIC hearings aids with Remote Control

Mini Remote Mic

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For Professionals and Patients
Mini Remote Mic Guide
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For Professionals and Patients
Pair RIC Rechargeable hearing aids with Mini Remote Mic
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For Professionals and Patients
Pair Micro RIC hearings aids with Mini Remote Microphone

Remote Mic Plus

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For Professionals and Patients
Remote Mic Plus Guide
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For Professionals and Patients
Pair RIC Rechargeable hearing aids with Remote Mic Plus
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For Professionals and Patients
Pair micro RIC 312 hearing aids with Remote Microphone Plus
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For Professionals and Patients
RIC Rechargeable hearing aids: Pairing Remote Mic Plus with Android
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For Professionals and Patients
Micro 312 RIC hearing aids: Pairing Remote Microphone Plus with Android

Table Microphone

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For Professionals and Patients
Table Microphone Guide
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For Professionals and Patients
Pairing Table Microphone with hearing aids
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For Professionals and Patients
Pair RIC Rechargeable hearing aids with Table Microphone
App Resources
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For Professionals and Patients
My Starkey app Getting Started Guide
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For Professionals and Patients
My Starkey app User Manual
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For Professionals and Patients
My Starkey app Setup for Apple
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For Professionals and Patients
My Starkey app Setup for Android
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For Professionals and Patients
Hear Share app
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For Professionals and Patients
Thrive app Setup for Apple
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For Professionals and Patients
Thrive app Setup for Android
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For Professionals and Patients
Additional Support
Remote Programming Resources
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For Professionals
Prepare for TeleHear Appointment with Pro Fit
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For Professionals
TeleHear System Setup & Dashboard with Pro Fit
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For Professionals
TeleHear Remote Programming with Pro Fit
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For Professionals
Prepare for a TeleHear Appointment with My Starkey app - For Patients
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For Professionals
Prepare for a TeleHear Appointment with Inspire X
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For Professionals
TeleHear System Setup & Dashboard with Inspire X
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For Professionals
TeleHear Remote Programming with Inspire X
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For Patients
Prepare for a TeleHear Appointment with Thrive app - For Patients

Use our VA Patient Journey Video Series to help your patients acclimate to their new hearing aids. View videos

Smartphone compatibility

The My Starkey app easily connects Genesis AI hearing aids to Apple and Android devices. As does the Thrive app with Evolv AI hearing aids.

Scan our easy-to-use QR code - with one easy step you can find out if the device is compatible with the My Starkey app or Thrive app.

Tap here to check your device compatibility!

app compatibility qr code

Need more resources?

We have you covered. Additional information on Getting Started, Use and Care, Connectivity and Pairing and Troubleshooting is available on our dedicated Support page.