Recorded Trainings
Recorded Trainings
Recorded trainings are not eligible for CEUs.
July 10, 2025 / 53:28
Customer Service and Differentiating Care in a Hearing Healthcare Clinic
Involving patients in decision-making of the hearing aid selection and fitting process offers opportunities to increase patient satisfaction throughout the patient journey. This course will focus on elements related to designing the environment to enhance customer experience. Clinical skills, such as impression taking and cerumen removal and hearing aid customization will be demonstrated and reviewed.
May 21, 2025 / 47:35
Enhancing Each Patient's Treatment Plan
Refine your skills in patient care by learning strategies to enhance each treatment plan for better outcomes. This class will cover how to lay a solid groundwork for patients to not only provide exceptional care and better hearing, but to ultimately help prevent returns. It will address all areas of the patient journey, from setting the stage through follow-up, with a focus on communication strategies and active listening.
April 17, 2025 / 58:16
There's an Edge for Everyone
Professionals and patients have embraced the never-before-heard benefits of Edge AI’s always-on DNN, the power of the industry’s only integrated NPU and incredible sound quality of LE Audio. Edge AI also offers industry leading battery life and waterproof rechargeable devices. Starkey’s latest updates to Edge AI add a number of additions that provide an even better experience for patients and professionals. This course will offer information on sound quality features, the latest wireless accessories and updates to Starkey mobile apps. Every patient can benefit from Edge AI!
April 16, 2025 / 14:28
Equipping Your Success: Best Practices in Audiology Equipment Selection
Discover how the right audiology equipment can elevate patient care and practice success. Let Starkey’s seasoned business equipment team help you find the right solutions for your testing and fitting needs. This session highlights the essential considerations for choosing tools that support clinical best practices. Learn about the innovative solutions we offer to help optimize outcomes and support your long-term success.
February 19, 2025 / 58:43
Business Economics, Operations & Success
This course will cover best practices and key operational metrics essential for driving success in your clinics. We will provide practical knowledge you can implement immediately to optimize your operations and enhance overall performance. Whether you’re looking to refine existing practices or implement new strategies, this course is designed to equip you with the tools needed to thrive in a competitive retail environment.
January 20, 2025 / 11:35
Verified Best Hearing (VBH) Demonstration
View this short video demonstrating how to carry out the Verified Best Hearing (VBH) protocol in your office.
October 9, 2024 / 94:12
Starkey Day 2024: Product Release of Edge AI
You’ve always wanted the best technology to treat your patients’ hearing loss, regardless of the degree. You strive to ensure they are connected, fully engaged in their lives, improving their health and wellness, while enjoying every minute of it. Starkey Edge AI is the hearing technology built to help every degree of hearing loss and give every patient an edge. Learn more about this revolutionary flagship product of the industry.
July 15, 2024 / 59:37
A Patient-Driven Treatment Plan Starts with a Strong Recommendation
In this training you will learn how to gain important insight into the patient’s needs and meet them with a solution that is customizable to their lifestyle. This presentation will focus on the importance of building a meaningful relationship with your patient to be able to make a strong recommendation.
May 31, 2024 / 41:19
Third Party Management
This class discusses the rules of engagement when it comes to third party patients. We also focus on the talk tracks to use for those patients who come in as not-referred and how to avoid reverse referrals.
April 8, 2024 / 54:22
Schedule Management: Using a Morning Huddle to Drive Patient Care
The morning huddle can establish a regular meeting cadence between clinical team members so that all aspects of patient care can be discussed and planned to create an excellent customer experience for patients. Join us as we discuss topics to cover in a morning huddle and the potential impacts to overall patient care when morning huddles are not a part of the clinic protocol.
March 13, 2024 / 38:45
Blue Cross Blue Shield Federal Employee Plan (BCBS FEP) Webinar
As our valued partner, we are committed to keeping you informed of the changing landscape of our industry, including the BCBS FEP prior authorization process. Watch Michael Scholl and Dr. Kent Collins discuss these new changes and what it means for your next submission.
February 28, 2024 / 46:33
Starkey Hearing Alliance Signature Series and Genesis AI Launch Training
Introducing another world's first in the Signature Series product line and more enhancements to the industry-leading Genesis AI family.
January 30, 2024 / 35:45
Social Media Strategies for Small Businesses and Personal Branding
Having a social media presence allows you to educate potential patients, build relationships, trust, and inspire others to act on their hearing loss. Join Starkey's Social Media Manager for an engaging and informative webinar about social media strategies that can unlock the full potential of social media for your personal branding and small business growth.
December 15, 2023 / 40:53
How to Differentiate with Clinical Best Practices
Establishing repeatable clinical best practices in your office ensures every patient enjoys the same thorough evaluation and your team delivers consistent patient care and expectations. Join Dr. Kent Collins, Director of Global Clinical Operations, as he presents best practices that are proven to increase patient satisfaction, office revenue, and patient retention.
November 29, 2023 / 46:13
Achieving Extraordinary Patient Outcomes Every Time
Tom Guillot discusses how to guide patients down the pathway to hearing help by covering patient objections and setting clinical objectives. Mr. Guillot will walk through a proven patient process that will help more patients hear better and live better.
October 17, 2023 / 41:42
Intake to Insight
Dr. Kyle Acker discusses the science of patient engagement and how it can help you transform your patient's hearing difficulty to treatment acceptance.
September 19, 2023 / 48:14
Setting the Stage
Dr. Fred Boudreaux discusses the elements of the ideal office environment from the patient's perspective. Every detail from the parking lot to the bathroom at the end of the hall will be addressed in terms of best practices shared by top performing clinics.
July 25, 2023 / 52:09
Capturing Patient Referrals
Referrals generated from your current patients are cost effective and typically generates higher ASP than patients acquired through traditional marketing avenues. Grow your practice through a strategic patient referral program for consistent and qualified new patient acquisition.
June 14, 2023 / 44:45
Technology for All Day Wear
The improvements to the design of the all-new Genesis AI hearing technology ensure reliability of the device throughout the entire product lifespan while our continuous dedication to quality and reliability ensures our products can withstand even the most rigorous environments. Watch Starkey's VP of Quality and Regulatory, Brian Dahl, discuss the design enhancements and quality implementations for making Genesis AI our most durable product yet.
May 23, 2023 / 54:53
Verified Best Hearing
To ensure outstanding patient care, our duty as a clinician is to determine if we are optimally treating a patient's hearing loss. Verified Best Hearing is a process measuring a patient's ability to hear speech in noise without hearing aids, with the patient's current aids, and then with the latest technology to ensure they are always hearing their best.
March 21, 2023 / 55:38
Starkey Select Genesis Launch Training Video
Genesis AI is the only hearing in the industry to feature an all-new processor, all-new sound, all-new design, all-new fitting software, and all-new patient experience. Learn about how Genesis AI is breaking the sound barrier.